Privacy Policy

This Privacy Policy explains how ColdHQ (“we”, “us”, or “our”) collects, uses, and protects information you provide when using our website and services. By using our site, you agree to the practices described here.

1. Information We Collect

Information you give us directly

When you fill out the contact form or purchase a plan, we may collect your name, email address, company name, and any details you choose to share about your business. Payment information is handled entirely by Stripe and never stored on our servers.

Information collected automatically

We may collect standard web analytics data such as pages visited, time on site, browser type, and referring URL. This data is aggregated and not linked to any individual.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and deliver the services you purchased
• Send transactional emails related to your order or campaign
• Communicate service updates or relevant offers (you can opt out at any time)
• Improve the quality and relevance of our services
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

3. Third-Party Services

We use the following third-party services to operate our business:

• Stripe — payment processing. Your card details go directly to Stripe and are governed by Stripe's Privacy Policy.
• Formspree — contact form submissions. Data is governed by Formspree's Privacy Policy.
• Analytics provider — we may use a privacy-friendly analytics tool to understand site usage. No personally identifiable data is collected.

4. Email Communications & CAN-SPAM Compliance

If you opt in to receive emails from us, every message will include a clear unsubscribe link. We comply with the CAN-SPAM Act, meaning we will never use deceptive subject lines, we identify ourselves clearly, and we honour opt-out requests promptly (within 10 business days).

5. GDPR — Rights of EU Residents

If you are located in the European Economic Area, you have the following rights regarding your personal data:

• Right of access — request a copy of the data we hold about you
• Right to rectification — ask us to correct inaccurate data
• Right to erasure — request that we delete your data
• Right to restriction — ask us to limit how we use your data
• Right to portability — receive your data in a portable format
• Right to object — object to processing based on legitimate interests

To exercise any of these rights, email us at hello@coldhq.co. We will respond within 30 days.

6. Cookies

Our site may use cookies for basic functionality and analytics. You can disable cookies in your browser settings at any time. Disabling cookies will not affect your ability to browse the site.

7. Data Retention

We retain your contact information for as long as necessary to fulfil the services you requested or as required by law. If you request deletion, we will remove your data within 30 days, except where retention is required by applicable law.

8. Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date at the top. Continued use of our services after any changes constitutes your acceptance of the revised policy.

10. Contact

Questions about this policy? Reach us at hello@coldhq.co.